Make a Return
We're sorry the items didn't work out for you! We'll be happy to accept your items back within 10 days for store credit. Please ensure that your item is UNWORN, free of any odors or stains, and is in re-sellable condition,(including all paperwork, packaging, accessories) with tags attached.
We will NOT accept any package that does not meet these requirements. Customer is responsible for all reshipment fees.
Please allow 5-7 business days for us to process your return.
All swimwear, WHITE clothing, Bodysuits and accessories are final sale.
Because we can't ensure the style/size required will be available by the time returned items come back to us, we are unable to accommodate exchanges.
PuteriaXO is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
If you receive an item that appears to be damaged or incorrect please email Puteriaxo@gmail.com and be sure to include *your first/last name, order number and a photo of the item*. Email inquiries must be received within 48 hours of receiving the item. . Any items reported after 48 hours will not be accepted for review.
I washed my item and now it is damaged!!
We recommend following the washing instructions on the label attached inside the item. Once an item has been worn or washed, we will no longer accept your claim or return. Ownership transfers completely from our business to consumer as soon as the item is worn or washed (whichever is done first). No exceptions.
We kindly ask that you inspect all items before wearing or washing.
I only wore my item once or a few times can I still return if it damages, find a defect, or no longer like it?
Ownership transfers completely from our business to consumer as soon as the item is worn or washed (whichever is done first). No exceptions.
We will not be able to accept your return, issue a refund, or store credit for an item that has been worn or washed.
Returns for store credit are only made if we sent you the wrong size, color, style, etc. We do not process refunds to original payment. All returns must be sent back to our P.O. Box address within 14 days of receiving the item. All approved returns are issued store credit, in the form of E-Gift Card code.